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News : Alliance Data's Card Services Business Achieves "Center of Excellence"
Columbus, OH, USA, March 9, 2016 -- Alliance Data Systems Corporation's card services business, a provider of branded private label, co-brand and commercial credit programs, has achieved the "Center of Excellence" certification by BenchmarkPortal. The "Center of Excellence" designation is based on best-practice metrics for quality, cost, efficiency, effectiveness and superior overall performance.
"A foundational pillar of our business is a commitment to customer- and brand-centricity and providing 'white glove service' that permeates every facet of our brand partner relationship, especially customer care," said Sallie Komitor, chief customer officer for Alliance Data's card services business.
"Once again, Alliance Data's commitment to service excellence stands above industry averages, demonstrating its continued leadership in call center operational quality and in all aspects of call center management," said Bruce Belfiore, chief executive officer of BenchmarkPortal. "These achievements of distinction continue to have a positive impact on Alliance Data's clients, employees and all of its stakeholders."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From Alliance Data Systems
About Alliance Data Systems:
We are a strong and growing company with three successful businesses (Alliance Data Card Services, Epsilon and Loyalty One) focused on helping our clients grow through data-driven marketing and loyalty solutions. We work behind the scenes for the world’s best known and respected brands.
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Friday, March 11, 2016