News : Allianz Global Assistance Appoints New Chief Operations Officer
Auckland, New Zealand, Aug 26, 2015 -- Bart Taylor has taken up the position of chief operating officer at Allianz Global Assistance, a New Zealand travel insurance and assistance provider.
Coming to AGA with a financial services and insurance background, Bart’s focus will be around strengthening and expanding the company’s operations team, creating new roles to support the customer experience.
He is already making inroads to increase the company’s NZ-based contact centre and claims team, with the end goal to boost engagement and simplify processes for those engaging with AGA’s partners and their customers.
Phil Hibbert, chief executive officer at Allianz Global Assistance, commented, "Since joining Allianz Global Assistance, Bart has already undertaken a thorough review of our operations and has identified a number of areas for growth, starting with the expansion and refinement of our customer services team.
"We welcome Bart on board and look forward to continuing to grow the team under his stewardship as we see out the remainder of 2015 and move into 2016."
Bart joins the company from IAG where he headed up Lantern Insurance, replacing Bob Davie who stepped down from the company earlier this year for health reasons.
Posted by Veronica Silva Cusi, news correspondent
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About Allianz Global Assistance:
We currently handle travel insurance and contract with two major credit card companies handling inbound customer service calls.
Published: Thursday, August 27, 2015