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News : Allied Dispatch Solutions Announces the Official Opening of their New Contact Center

#contactcenterworld, @allieddispatch

Johnson City, TN, USA, Oct, 2019 -- Allied Dispatch Solutions announces the official opening of their new contact center with a 250-seat capacity in Hancock County, TN. The occasion was marked with a visit from Tennessee Governor Bill Lee to commemorate the completion of the State of Tennessee's Project 95.

Allied was selected by the state to spearhead the project based on the company's impressive track record of success. "Allied Dispatch Solutions continues to differentiate ourselves in the Roadside Assistance and Premier Call Center space. Having Tennessee Governor Bill Lee take a live call was a tremendous honor," said Allied's President Anthony Royer.

#contactcenterworld, @allieddispatch

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2022 '17th annual' Global Contact Center World Awards NOW OPEN

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca

About Allied Dispatch Solutions:
While Allied Dispatch Solutions provides fully customized solutions ranging from customer service to real time tracking and data integration. We are prepared to meet and exceed the service needs of your business regardless of industry or size. We are not hindered by legacy systems and as a fully cloud based company we are able to integrate with your existing systems with little to no down time.

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More Editorial From Allied Dispatch Solutions

Published: Monday, October 28, 2019

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2021 Buyers Guide
Get Listed
Call Routing Optimization

1.)	Eastwind Communications Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.)

Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.)

OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring