Johnson City, TN, USA, Oct, 2019 -- Allied Dispatch Solutions announces the official opening of their new contact center with a 250-seat capacity in Hancock County, TN. The occasion was marked with a visit from Tennessee Governor Bill Lee to commemorate the completion of the State of Tennessee's Project 95.
Allied was selected by the state to spearhead the project based on the company's impressive track record of success. "Allied Dispatch Solutions continues to differentiate ourselves in the Roadside Assistance and Premier Call Center space. Having Tennessee Governor Bill Lee take a live call was a tremendous honor," said Allied's President Anthony Royer.
Posted by Veronica Silva Cusi, news correspondent
About Allied Dispatch Solutions:
While Allied Dispatch Solutions provides fully customized solutions ranging from customer service to real time tracking and data integration. We are prepared to meet and exceed the service needs of your business regardless of industry or size. We are not hindered by legacy systems and as a fully cloud based company we are able to integrate with your existing systems with little to no down time.
Published: Monday, October 28, 2019
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
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