News : Allied Dispatch to Expand Call Center
Johnson City, TN, USA, Oct 15, 2015 -- At a press conference Thursday announcing hundreds of new jobs at his company, Allied Dispatch Solutions, Anthony Royer didn’t wear a tie, but a miniature schnauzer showed up in a pin-striped suit.
But Royer is a successful executive, and Allied Dispatch, tucked away in the Borla Business Park in the Carter County portion of Johnson City, is a successful company.
Starting 11 months ago with 85 employees, it grew to more than 100 since, with plans to add 200 more in the next year and up to 500 long-term.
"It’s our goal to have over 800 new jobs," Royer said. "Johnson City has supported us as we’ve grown, and we realize we can do something important in Johnson City."
The call center expansion in Carter County wasn’t the only announcement Thursday for Allied Dispatch.
Within the next year and a half, its new corporate headquarters will be moved to downtown Johnson City, bringing 75 employees and and investment to renovate one of the city’s historic buildings.
Currently, Royer said the Kress building, at 243 E. Main St., is the frontrunner location for the offices — executives unveiled a photograph of the building at the announcement. But others are also in the running, including one of the former sites of the downtown JC Penney department store.
After the announcement, Washington County Economic Development Council Chair Tommy Burleson said one of the buildings Allied Dispatch occupies in Florida was a former Kress department store.
To help with renovation of whichever building the company chooses, last week the Johnson City Development Authority approved a grant for Allied Dispatch.
According to WCEDC Business Development Director Alicia Summers’ presentation to the authority, the 75 positions at the headquarters would break down into 25 executive jobs with salaries near $125,000 and 50 premium customer service jobs with annual pay in the $25,000 range.
The company also applied for incentives from the state Department of Economic and Community Development and the Tennessee Valley Authority.
Allied Dispatch contracts with companies that offer roadside assistance through vehicle warranties.
When a motorist breaks down, his or her call for assistance is patched through to one of Allied Dispatch’s call center employees, who then routes a tow truck or other service to the site of the breakdown.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, October 19, 2015