News : Allus Global Wins PCI Certificate for its Card Processing Methods
March 17, 2014 -- Allus Global BPO says that it has obtained PCI DSS certification, an industry standard that certifies that the call center operator has the right measures in place to process sensitive debit and credit card details.
Defined by the Payment Card Industry Security Standards Council, the standard is designed to increase controls around cardholder data to reduce credit card fraud. Trustwave, a security assessor in Colombia authorized by the PCI Council, conducted validation of compliance on Allus.
During the test, the assessor ensured that the call center servers containing recordings of credit card numbers are kept inside the firewall.
PCI, in other words, is the short-code name for a comprehensive set of rules that govern just how credit card handlers should protect card information and the privacy of cardholders. Contact centers that deal with payments, billing and collections, are naturally prime candidates to adopt PCI.
"Achieving PCI certification is an important step in the ongoing quest of Allus to deliver to our customers the peace of mind of information systems," stated Jose Mejia, Director of Technology of Allus. "With this certification, Allus becomes a benchmark in the region for the safe handling of credit card information."
Posted by Veronica Silva Cusi, news correspondent
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Allus Global BPO (part of Contax group) is a multinational company with 17 years of experience in Customer Service, TeleMarketing, Collections and BPO in 40 sites in South America with services in three languages.
Trustwave Holdings is a privately held information security company that provides on demand threat, vulnerability and compliance management services and technologies for more than 2.7 million business customers in 96 countries.
Published: Wednesday, March 19, 2014