News : AlmavivA Brazil Implements Avaya Contact Center Solutions
Sao Paulo, Brazil, Aug 25, 2016 -- Avaya announced that AlmavivA Brazil, an Italian information and communication technologies (ICT) provider, has implemented Avaya Contact Center Solutions to modernize its customer service operations. The project, implemented by the Betta Group, helps AlmavivA Brazil optimize response times for customers as well as costs for the company with the flexibility needed for a rapidly growing company.
AlmavivA provides ICT services and platforms based on cloud computing, big data and advanced analytics and Customer Experience Management solutions.
Avaya's open SIP platform allows AlmavivA to customize operations as needed, insulating islands, rooms and even entire buildings.
"Managing customer relationships requires a greater knowledge of their requirements to be able to anticipate their needs. Betta Group's agility and technology and the delivery of Avaya's capabilities were crucial to meet the customer dynamics."
Luis Fernando Monteiro Thinen, Director of Information Technology of AlmavivA
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
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Published: Monday, August 29, 2016