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News : AlmavivA Lauded by Frost & Sullivan for its Strong Focus on Customer Experience

#contactcenterworld, @Frost_Sullivan

Sao Paulo, Brazil, Feb. 5, 2020 -- Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan recognizes AlmavivA with the 2020 Latin American Competitive Strategy Innovation and Leadership Award for its emphasis on service improvements.

"AlmavivA leverages several emerging technologies, such as advanced Big Data analytics, natural language processing, intelligent virtual assistants, text and speech analytics, self-service tools, and AI to deliver exceptional value," said Sebastian Menutti, Senior Industry Analyst. "These technologies have myriad applications in several service lines, including outbound and inbound sales, digital marketing, outbound collections, customer service, back office, technical support, and trade marketing. Every agent employs the company's technological tools to improve consumer interactions and overall customer experience."

"Most clients served by Almacontact (AlmavivA Colombia) are either global or Latin American companies with Colombian customers, or US-based companies that require both Spanish- and English-based services," noted Menutti. "As catering to US customers from Colombia is a key future growth opportunity for AlmavivA, the local operation has imported global best practices, solutions, and emerging technologies from Brazil and Italy, which has allowed the company to penetrate the airlines, technology, and telecommunications industry verticals."

Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

#contactcenterworld, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About AlmavivA do Brasil:
Company LogoAlmavivA is synonymous with digital technology and Italy's Information & Communications Technology Group. With 45,000 employees – 11,000 in Italy and 34,000 abroad – it operates globally, with 40 offices in Italy and 22 abroad: it has a significant presence in Brazil, and is also operational in the United States, China, Colombia, Tunisia, Romania and Brussels, the nerve center of the EU, with total sales amounting to 823 million Euro in 2018.
Company RSS Feed   Company Profile Page

About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Hours Of Access

Read today's tip or listen to it on podcast.

Published: Thursday, February 6, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

5.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

6.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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