News : Almost 100 New Jobs Created at BT's Newcastle Call Centre
Newcastle, UK, March 28, 2017 -- BT has announced plans to recruit almost 100 new staff members in Newcastle as part of a UK-wide drive aimed at transforming customer service.
The firm is looking to fill 90 new jobs with its sales and help and service roles in BT customer service, with recruiters keen to attract applicants from across the city and the wider region.
The new roles are the latest phase in a major initiative by BT’s Consumer division to answer 90% of calls in the UK and Ireland, and will take the total number of people enrolled into its contact centre to 200 since April last year.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
Libby Barr, managing director of BT customer care, said: "Up and down the country, we’re welcoming hundreds of new staff, who have a passion for doing the right thing for our customers.
"They’re joining at an exciting time in our transformation. We are investing millions of pounds improving our systems, providing more training and enhancing our online services. "It will result in a better service for our customers and even more rewarding careers for our people. Our Newcastle team is an important part of this exciting growth story."
Farooq Hakim, chairman of BT’s North East regional board, added: "We have been impressed with the high quality of our Newcastle recruits. They show great enthusiasm and a determination to provide customers with a first class service.
"Since April last year, we have recruited more than 110 people at our contact centre in Gosforth as part of our commitment to provide the best possible service for our customers. "Following on from that success, we are now looking for a further 90 people to join us.
"This is the perfect opportunity for someone with a passion for brilliant customer service, who is looking for a secure, well-paid and flexible job with long term career prospects and excellent training at one of the UK’s top companies."
Full details of the new roles and how to apply can be found on BT’s website, where details of short term and part time positions are also available for people looking for an opportunity to gain work experience and coaching.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Self-Service Functionality
More Editorial From BT
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Published: Wednesday, March 29, 2017