News : Alorica Announces European Expansion in Sofia, Bulgaria
Alorica, Inc., a platform for all customer interactions, announced its strategy to strengthen its position in Europe by adding a contact center in Sofia, Bulgaria. The expansion is in response to the growing demand for business process outsourcing (BPO) services in Europe. The new Alorica Sofia site has already hired more than 100 employees, but is expected to grow by another 100 local team members by the end of the year. In total, by the end of 2018, Alorica will have more than 350 employees in the region, servicing multiple FORTUNE 50, global clients in the transportation & logistics and technology industries.
"We’re excited to be growing in the European market. Adding another site in Sofia boosts our ability to support current and future clients who have business needs in this region," said Lance Hale, President of North America & Europe at Alorica. "With our problem-solving experts and innovative resources, we are able to create and amplify customer experiences that forge impactful impressions and profitable growth. Our ability to continue creating insanely great customer experiences is now greater with more employees equipped to offer our multilingual services."
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At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees across the globe.
Published: Monday, August 27, 2018
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