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News : Alorica Closing its Contact Center in Spotsylvania

#contactcenterworld, @OfficialAlorica

Spotsylvania County, VA, USA, April 5, 2019 -- Alorica, an international outsourcing service provider, will close its location in Spotsylvania County on May 31.

"As we continue to stay on top of market trends and evolve with our clients’ business needs, we sadly must make changes that sometimes impact our people," Erica McCarthy, the company’s communications manager, said in an email.


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Alorica’s contact center at 10300 Spotsylvania Ave., Suite 300, has 311 employees. They provide customer care and technical support services for a number of businesses.

"We thank each of our departing colleagues for their contributions and we are committed to treating them with respect, as we do all our employees, during this transition," McCarthy said.

#contactcenterworld, @OfficialAlorica

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.fredericksburg.com


About Alorica:
Company LogoAt Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees across the globe.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Monday, April 8, 2019

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2021 Buyers Guide Visual Communications

 
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Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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