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News : Alorica Delivers Customer Experience Management With Salesforce Platform
Alorica, a worldwide provider of customer management outsourcing solutions, announced it is working with Salesforce to deliver customer experience solutions, based on the Salesforce Customer Success Platform.
"Partnering with Salesforce is a strategic relationship for Alorica, as both companies share a deep commitment to delivering an excellent customer experience through innovative solutions," said Jim Radzicki, CIO at Alorica.
Today's Tip of the Day - Where Is The Problem?
More Editorial From Alorica
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Tuesday, May 12, 2015