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News : Alorica Eliminating 160 Jobs, Creating Others
Albuquerque, NM, USA, March 8, 2016 -- Alorica has notified 160 workers that they are losing their jobs at the Albuquerque call center, which the company opened last spring, a spokesman confirmed.
However, those employees will be able to apply for 50 new openings in the Albuquerque office within the next three weeks and "many additional jobs" within the next 60 days, Ken Muche, Alorica’s director of global public relations, said in a prepared statement.
Alorica, based in Irvine, Calif., is a third-party provider of business services. It opened its Albuquerque office on June 2 in the first two floors of a three-story office building at 4200 Osuna NE in Clifford Plaza.
Muche said the Albuquerque positions affected were "shifted to other company offices across the country."
The jobs were moved, he said, "so employees serving the same exact type of customer will be working together in the same offices, making it easier for them to collaborate with each other and for Alorica to train and develop these team members."
Muche said before the employee announcement, Alorica’s Albuquerque office had 500 company employees, near its capacity.
When Alorica opened its center, a spokeswoman said most of the hiring would be for bilingual customer care positions, although operations, supervisory and managerial positions would be filled as well.
Posted by Veronica Silva Cusi, news correspondent
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At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe.
Published: Friday, March 11, 2016