News : Alorica Expands Global Network in China and Japan
Alorica, a provider of customer engagement solutions, announced the opening of its newest site in Tianjin, China, and plans to open a new site in Sendai City, Japan in January 2018.
These latest strategic moves reflect Alorica’s commitment to grow its global delivery network in key international locations, increase and diversify language flexibility, and provide in-country solutions to multinational brands expanding into new markets.
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"Alorica is a valued partner to many of the world’s most respected brands who look to us as their global provider of insanely great customer experiences," says Alorica CEO and Chairman, Andy Lee. "Our plan next year is to continue our global expansion strategically into vital international markets. This will enable us to offer clients a follow-the-sun strategy supported by many languages that fully leverages our global reach and scale. We look forward to our continued expansion and international growth next year."
The Alorica Tianjin center employs 200 full-time customer engagement experts who provide technical support in Mandarin on behalf of a multinational client. Alorica first expanded into China in May 2016, with the launch of its center in Dalian. Alorica plans to open a 55,000-square foot customer engagement center in Sendai City, Japan in January 2018. This next Asia-based location will open with 200 technology experts fluent in Japanese.
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At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe.
Published: Tuesday, December 5, 2017
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