Irvine, CA, USA, Aug, 2020 -- Alorica Inc., a global customer experience solutions provider, has announced the expansion of its digital support offerings to meet surging client demand. As the world adjusts to evolving COVID-19 guidelines—closures, stay-at-home orders and social distancing—Alorica’s suite of services is tailored to digital CX including social media customer care, content moderation, online reputation management and online fraud protection. To manage the influx of these programs Alorica is making significant investments, which includes the hiring of 33,000 employees to keep consumers and brands connected in this digital economy.
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"In a feedback economy where brand reputation is defined by public opinion, Alorica helps companies engage, be discovered and recommended online," said Chris Crowley, Alorica’s Chief Commercial Officer. "We help increase impressions, engagement and ultimately spend on behalf of our clients. For social media customer care alone, we manage more than 54 million interactions annually."
"Our job is not only to protect our clients’ brand equity and their customers’ trust, but also to keep the internet safe. As digital interactions continue to grow at a tremendous rate, this responsibility becomes even more important, explained Crowley. "Based on our ability to deliver on the overwhelming need so far this year, we have experienced 128% growth in managing these social CX programs, and we’re looking forward to seven-fold growth in this space by 2022."
Posted by Veronica Silva Cusi, news correspondent
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees across the globe.
Published: Wednesday, September 2, 2020
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