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News : Alorica Finalizes Acquisition of West Corporation’s Agent Services Businesses
March 4, 2015, Irvine, Calif. -- Alorica, a worldwide provider of customer management outsourcing solutions, announces that it has completed its acquisition of several of West Corporation’s (NASDAQ: WSTC) agent services businesses.
"The expansion of our geographical presence, market reach and service offerings allows Alorica to deliver immediate value to our clients and their customers."
Acquiring West’s agent services businesses broadens Alorica’s product offerings and market reach, enhances the company’s delivery capabilities and allows Alorica to continue its sustained, aggressive growth on a global scale.
"Today is an exciting day for Alorica. Our acquisition of West’s agent services businesses underscores our commitment to strategic and rapid company growth to better support our clients’ needs," said Andy Lee, CEO, Alorica. "The expansion of our geographical presence, market reach and service offerings allows Alorica to deliver immediate value to our clients and their customers."
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More Editorial From Alorica
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe.
About West Corporation:
West Corporation is a provider of outsourced communication solutions. The company helps its clients communicate effectively, maximize the value of their customer relationships and drive greater revenue from each transaction. West’’s integrated suite of customized solutions includes customer acquisition, customer care and retention services, interactive voice response services, and conferencing and accounts receivable management services.
Published: Thursday, March 5, 2015