Irvine, Calif., Jan. 10, 2018 -- Alorica, a global platform generating customer interactions, announced the appointment of Jay King as president of Alorica Financial Solutions, the company’s full-service credit risk and revenue recovery business.
As president of Alorica Financial Solutions, King will lead global strategies that drive client satisfaction, revenue growth and the expansion of Alorica's financial care, risk control, and receivables management products. The appointment of King supports Alorica’s accelerated expansion in the financial solutions marketplace in response to increased client demand.
"Jay is a world-class financial solutions leader with deep revenue recovery, customer care and market-leading product development expertise," said Chris Crowley, chief commercial officer at Alorica. "His successful track record of driving client satisfaction, revenue growth and global expansion strengthens our position as we grow our financial solutions offerings with existing and new clients. We’re pleased to welcome Jay to our leadership team."
"I’m very excited to join Alorica at this point in the company’s growth cycle to lead our financial solutions group," said King. "We have an experienced leadership team who clearly understands this ever-changing industry and the importance of customer satisfaction. Alorica Financial Solutions is at the forefront of delivering a unique combination of scale and customized financial support services, and I couldn’t be more pleased to join this world-class team."
A seasoned and well-respected industry leader, King has served in a variety of leadership roles throughout his career, most recently as president of North America operations for Expert Global Solutions (EGS). Prior to that, King served as senior vice president of outsource operations for NCO Financial Systems, and he co-founded Total Outsource Systems, which specialized in credit and collections support services such as: credit extension, fraud prevention, first-party collections and customer engagement solutions. For more information, please link to Jay King’s Alorica profile here.
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees across the globe.
Published: Friday, January 12, 2018