#contactcenterworld, @OfficialAlorica, @Gartner_inc
Alorica Inc., a global provider in digital customer experience (CX) solutions, announced it has been named a Leader in the 2022 Gartner Magic Quadrant for Customer Service Business Process Outsourcing (BPO) for the second year in a row.
"We are honored to be recognized as a Leader by Gartner for the second consecutive year," said Greg Haller, COO at Alorica. "As the consumer landscape continues to shift, Alorica has proven to be the right solutions partner for the most progressive brands looking to elevate their customer experience (CX) strategies, execution and outcomes with best-in-class technology and data security."
Haller added, "Our clients are at the forefront of a new, digital-first economy, one that rewards personalized and substantive customer interactions across all channels. Alorica’s expertise, flexibility and unmatched focus on recruiting, retaining and developing talent will help our valued partners confidently navigate this new era with a partner recognized as the employer of choice for thousands around the world."
Gartner is a company that delivers actionable, objective insight to executives and their teams. The annual Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. BPOs in the report were evaluated based on 15 criteria including customer experience, market strategy, product/service, operations and innovation, among others. The research enables companies to get the most from market analysis in alignment with their unique business and technology needs.
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees across the globe.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, April 1, 2022
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