News : Alorica Hiring 6,000 More Pinoys in 2016
Manila, Philippines, Feb 16, 2016 -- To cope with rising demand for customer engagement experts, Alorica, a business process outsourcing (BPO) provider of customer management solutions, is hiring 6,000 more Filipinos in the first quarter of 2016, bringing its total local workforce to over 18,000.
Alorica’s Senior Vice President of Operations Colleen Beers made the announcement yesterday (Feb. 16) in a press conference at the Shangri-La Hotel Makati.
In the Philippines, its Southeast Asian hub which accounts for approximately 20 percent of revenues, Alorica has put up a total of six sites todate – three in Metro Manila, two in Lipa and one in Cebu.
Because of the high performance of the company’s employees in the country, Alorica considers Filipino talent a critical component to the company’s long-term growth strategy.
Significantly, the company’s employee turnover rate is lower than the industry average, which is 49% according to the Contact Center Association of the Philippines.
Alorica also partners with local non-profit organizations to equip local residents with the tools, learning and resources to sharpen their skills and broaden their education.
Last month, the company launched the Alorica Learning Hub in Lipa City, a 40-seat classroom wired with computers and outfitted with furniture and appliances for the students of Pinagtong-ulan National High School.
The goal is to improve student performance and give the next generation of Filipinos the knowledge and skills needed in today’s technology-focused economy.
Add to that, Alorica employees help each other and their local communities by donating their time and money to "Making Lives Better with Alorica," a non-profit organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Posted by Veronica Silva Cusi, news correspondent
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At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe.
Published: Thursday, February 18, 2016