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News : Alorica Increases Global Presense In Honduras
Irvine, Calif. (April 7, 2014) -- Alorica, a worldwide provider of customer management outsourcing solutions, announces expansion plans with the opening of a new office in San Pedro Sula, Honduras. The Central America location will support expanding work for an existing client, a provider of television entertainment services. Alorica has plans to grow up to 200 employees in Honduras within the year to support the company’s rapidly growing client base.
"We are confident the expansion into Honduras will greatly benefit Alorica’s current and prospective clients," said Andy Lee, chairman and chief executive officer of Alorica. "The region’s growing economy and skilled, bilingual workforce will help support our offshore expansion plans and our commitment to providing our clients with the very best in business process outsourcing solutions that manage the complete customer lifecycle."
The Honduras office will include the leadership of Shawn Stacy, senior vice president of operations in the Central Region and Brian Jeppesen, divisional vice president of the Central Region. Stacy has more than 21 years of business process outsourcing industry experience and will be responsible for the strategic direction and daily operations of the new location. Assisting Stacy in operational duties is industry veteran, Jeppesen, who is fluent in Spanish and has more than 23 years of call center experience.
Alorica is actively seeking potential candidates local to San Pedro Sula for positions in customer service, support and management. Applicants should have familiarity with computers, be proficient in English and Spanish, 18 years of age or older, and a high school diploma. The company is holding a local career fair next week.
"Alorica understands that its employees are a vital and valuable asset, and we are excited to bring potentially hundreds of job opportunities to San Pedro Sula," said Stacy. "We are seeking motivated, dedicated workers with an interest in establishing a career with our growing global company to provide the very best in customer management outsourcing solutions for Alorica’s global clientele."
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At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe.
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Published: Tuesday, April 8, 2014