News : Alorica Plans to Hire 300 in Topeka for its Call Center
Topeka, KS, USA, Nov 20, 2015 -- Alorica is looking to hire 300 people for its call center in Topeka as part of a worldwide expansion.
The jobs are in customer service and tier-one technical support, according to Keith Lee, operations director for the Topeka location. Some are permanent jobs and some are seasonal, he said. An online job posting didn’t list the starting salary, but did say employees qualify for health insurance, tuition reimbursement and a 401(k) account with matching funds from the company.
People who want to apply must have a high school diploma or GED and basic keyboarding skills. They also need to have good listening skills and be available to work weekends and holidays, according to the job posting.
Alorica also planned to add 1,500 jobs in the Philippines; 670 in Spokane, Wash.; 500 in El Paso, Texas; 440 in Reno, Nev.; 270 in Niles, Ohio; and 200 in Guadalajara, Mexico, according to a news release. The company attributed the additional jobs to adding 26 new clients since the start of 2014.
"Our mission to provide insanely great customer experiences has earned us a winning reputation, and we’re thrilled about the momentum of our business and the new client relationships we’re developing," Art DiBari, chief operating officer of Alorica, said in a news release.
"We’re aligned with our clients’ goals to improve the customer experience across every channel and the results show that Alorica is doing remarkably well both within the U.S. and globally," DiBari added. "It’s exciting to see such job growth in the markets where we operate."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
More Editorial From Alorica
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe.
Published: Tuesday, November 24, 2015