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News : Alorica Plans Will Add 600 Workers to its Omaha Call Center Operations
Omaha, NE, USA, March 23, 2016 -- Alorica, which last year purchased West Corp.’s Omaha-area call center operations, said it plans to hire 600 additional full-time workers this year, bringing its local employee total to 2,400.
The Irvine, California-based company now employs 1,800 at its seven Omaha call centers.
"Our clients are asking for more support, specifically in Omaha, so we’re hiring," said Ken Muche, the company’s spokesman.
"The people in Omaha are the biggest reason we’re in the city and expanding our workforce now — hard-working folks with passion for their work and very others-focused," he said. "It’s a credit to our Alorica team members doing a great job in Omaha that our existing clients are asking for additional support."
State Labor Commissioner John H. Albin told The World-Herald on Tuesday that it was a "compliment to Nebraska’s workforce" that a company with locations around the world decided to expand in Omaha.
"It’s exciting to have a company with such a broad reach continue to create solid job opportunities in our state," Albin said
The bulk of Alorica’s hiring will begin in September, in time to meet the winter holiday needs of clients, Muche said.
Most openings will be for full-time, permanent call center positions. There also will be some openings for quality assurance analysts, reporting analysts, human resources recruiters and client services managers, he said.
Job seekers with a background in service roles, such as banking or retail, will be considered, he said. Applicants don’t necessarily need experience at a call center, he said.
Wages will be competitive, Muche said. A check of Indeed.com, an online job board, yielded two Alorica advertisements for call center positions, one paying $11.50 an hour; the other, $14.25 an hour.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
More Editorial From Alorica
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe.
Published: Friday, March 25, 2016