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News : Alorica Positioned as a Leader by Everest Group

#contactcenterworld, @OfficialAlorica, @everestgroup

Irvine, CA, USA, Oc 4, 2023 - Alorica Inc., a global provider of customer experience (CX) solutions, has been named a Leader for the second consecutive year in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix(R) Americas Assessment 2023. Alorica has been distinguished for its tech-enabled CX solutions, including recognition for Alorica IQ, its dedicated digital practice, and its comprehensive suite of Financial Solutions offerings that help companies elevate their brand experience by leveraging AI/ML automation, analytics, and emerging technologies.

"Recognition as a CXM Services Leader by Everest Group for the second year in a row underscores Alorica’s investments in building a best-in-class team and designing innovative technologies and services to lead the industry forward," stated Greg Haller, Alorica’s CEO. "Alorica’s approach, as recognized by Everest Group and hundreds of our clients, has been to guide brands to be ready for the future state of CX by implementing a transformative digital model."

"Businesses are increasingly prioritizing customer-centric strategies and AI's relevance in CXM, ushering in an era of hyper-personalization and enhanced customer engagement, ultimately shaping the future of CXM," said Shirley Hung, Partner, Everest Group. "Through capabilities such as a dedicated digital practice, robust talent management models, comprehensive suite of financial solutions, and a strong partner ecosystem with technology providers, Alorica provides an outcome-driven approach with targeted solutions to drive clients’ business objectives including growth discovery, customer engagement, operational efficiency, business continuity, risk mitigation, and market intelligence. This all has enabled it to be recognized as a Leader in Everest Group's Customer Experience Management (CXM) Americas – PEAK Matrix(R) Assessment 2023."

#contactcenterworld, @OfficialAlorica, @everestgroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Alorica:
Company LogoAt Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees across the globe.
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About Everest Group:
Company LogoEverest Group is a research firm that applies research to people’s day-to-day business problems. Established in 1991, the firm helps business providers navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Everest Group's deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Its problem-solving, forward-looking approach is designed around their clients' journeys, so they make better business decisions.
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Today's Tip of the Day - Language Options

Read today's tip or listen to it on podcast.

Published: Thursday, October 5, 2023

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2024 Buyers Guide Omnichannel

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Alvaria

Noble Contact Center
Truly unified omnichannel operations. Your customers have growing expectations about how and when they want to interact with you. The noble contact centre suite helps you seamlessly communicate with your customers, no matter which channel(s) they prefer. Noble helps you optimise agent activity and improve the efficiency of customer interactions with our unified omnichannel solutions. Seamlessly manage communications over a variety of voice and non-voice channels including voice, email, sms text, web chat and social media. Simultaneously manage inbound and outbound communications without having to log in and out of programs. And combine all channels on a single platform to improve contact centre efficiency and profitability.

3.) 
Eckoh

Eckoh Experience Portal
Cloud-based portal that delivers Eckoh's complete Secure Payment and Customer Engagement solutions. Simply take the solutions you need today and add additional ones as you need them. All from one supplier.

4.) 
eGain Corporation

eGain Solve
Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more.

5.) 
Hodusoft Pvt. Ltd.

Omnichannel Contact Center Software
"HoduCC" is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features.

HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Doesn’t matter what your business size is, HoduCC is most affordable Contact Center Software for small businesses as well.

HoduCC allows customer support teams to provide personal, productive phone...
(read more)

6.) 
Ivonesia Solusi Data

Sociomile
Elevate your service quality and experience a seamless and more personalized customer care solution to get a happier customer journey that transforms into loyalty.

7.) 
Vads

VADS Omnichannel Solutions
Omni Channel is a cross-channel business model and content strategy that companies use to improve their user experience. Omnichannel is an integrated way of thinking about people’s relationships with organisations. Rather than working in parallel, communication channels are designed to cooperate and build a coherent, evolving, cross-channel experience.

Omni Channel supersedes multichannel and includes channels such as physical locations, FAQ webpages, social media, live web chats, mobile applications and telephone communication Companies that use omnichannel contend that a customer values the ability to be in contact with a company through multiple avenues at the same time.


Benefits ...
(read more)

8.) 
Trust Business Partners LLP

Customer Interaction Automation
Delivering Ai -powered process automation and digital engagement tools. Onto existing technology stack as well as part of a total suite of offerings including Omnichannel contact centre. We work through partners who can add services and bespoke solutions.
 

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