News : Alorica Positioned in the Visionaries Quadrant of the Magic Quadrant
Irvine, Calif., Jan 30, 2014 -- Alorica, a provider of customer management outsourcing solutions, announces it has been positioned by Gartner, Inc. in the ‘Visionaries’ quadrant of the 2013 ‘Magic Quadrant for Customer Management Contact Center BPO’ report. This designation marks the third consecutive year Alorica has been named to the report, and the second year within the ‘Visionary’ category, where Alorica is the only U.S. based provider recognized.
"We are proud to be recognized by Gartner in the ‘Visionaries’ quadrant," said Chris Crowley, chief sales and marketing officer of Alorica. "This report serves as a benchmark for companies evaluating their options in business process outsourcing. Alorica’s placement validates that we are recognized as a market leader in delivering customized services with innovative pricing and operational models. Our consistent delivery and strong understanding of our clients’ needs have led to solid partnerships and continued success."
Gartner’s 2013 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing services evaluates a broad platform of providers worldwide. Alorica was one of just 19 companies named on the 2013 Magic Quadrant for Gartner, Inc.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Posted by Veronica Silva Cusi, news correspondent
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At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, January 31, 2014