#contactcenterworld, @OfficialAlorica, @Gartner_inc
Irvine, CA, USA, Feb 15, 2021 -- Alorica Inc., a global customer experience (CX) provider, announced that it has been named a Leader in the February 2021 Gartner Magic Quadrant for Customer Service BPO. Alorica was recognized as a Leader for both completeness of vision and ability to execute.
"We are honored to be recognized as an industry leader, and in our opinion, attribute it to our forward-thinking business strategy and operational excellence," said Andy Lee, CEO of Alorica. "Starting off with a clear vision is critical, and without the right execution, that vision becomes impossible to achieve. Coming out of an epic year that accelerated adoption of transformative service models, we will continue to invest in optimizing our best-in-class teams and solutions to ensure consistent delivery of unparalleled employee and customer experiences."
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For Ability to Execute, Alorica was positioned the highest, which according to Gartner, "summarizes factors such as the vendor’s financial viability, market responsiveness, product development, sales channels and customer base."
Lee added, "Our valued partners are facing a time of rapid transformation, and our unique approach to engagement provides strategic, operational and financial alignment with their business needs. As one of the world’s largest customer experience providers, we have the global scale, high-performance track record, industry-leading talent and innovative service offerings to deliver differentiated service experiences to our clients."
Gartner is a research & advisory firm and the Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. BPOs were evaluated based on 15 criteria including customer experience, market strategy, product/service, operations and innovation among others. The research enables companies to get the most from market analysis in alignment with their unique business and technology needs.
Veronica Silva Cusi, news correspondent
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees across the globe.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Tuesday, February 16, 2021
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