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News : Alorica to Add 300 Call Center Jobs in Mendota Heights, Hike Base Hourly Pay by $2

#contactcenterworld, @OfficialAlorica

Mendota Heights, MN, Nov, 2018 -- Alorica, the California-based call-center operator, is raising its base wage at its Mendota Heights facility from $12 to $14, as it seeks to nearly double its employment to 650 workers at its local customer-service center.

"We plan to add another 300 people by the end of the year," said Kevin Greer, director of the 350-employee Mendota Heights customer-contact center. "We serve one of the largest retail pharmacy chains in the company and a growing global travel company [from Mendota Heights] and a few other clients."

The $2-an-hour raise will go to all workers and some managers, effectively raising the minimum wage to $14 an hour, plus benefits including health care and vacation, for a workforce that Greer said is mostly full-time. He added that most workers also should be able to achieve a bonus that will add another $1.50 an hour. New employees also are eligible for a two-installment, $500 hiring bonus payable over 60 days.

The Minnesota minimum wage is $9.65 an hour for employers with at least $500,000 in revenue.

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However, Alorica is the latest example of Twin Cities-area businesses that increasingly must go higher to attract and retain qualified workers in an employee-hungry economy that boasts a historically low unemployment rate. Minnesota's jobless rate dipped to 2.8 percent in October, flirting with an all-time low.

Minneapolis and St. Paul each have established $15 as their new municipal minimum wage, phased in over several years.

That would allow those city governments to pause if sufficient employers make the case that the increase is killing business.

It was only a few years ago that the custodians' union targeted $10 an hour as the wage floor amid the slow job-growth days after the Great Recession of 2007-2009. Today, the Twin Cities has record-low unemployment of under 3 percent.

Increasingly employers are offering starting wages at $12 to $15 or more per hour in factories, banks and offices, even for inexperienced-but-trainable new hires.

Large employers, such as Wells Fargo, U.S. Bancorp and Target (by 2020) have established $15 as the new floor for wages, announcements made after the 2017 federal corporate tax cuts boosted profits.

"The market demands this for us to be competitive," Greer said of Alorica's hikes. "We're trying to grow quickly and we need to distinguish ourselves in the market. And we need to take care of our employees."

Alorica this week launched a local digital-marketing ad campaign to recruit workers.

#contactcenterworld, @OfficialAlorica

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.startribune.com


About Alorica:
Company LogoAt Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees across the globe.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Tuesday, November 20, 2018

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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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