News : Alorica to Create 830 Jobs with Proposed Customer Engagement Center
Owensboro, KY, USA, Sept 23, 2016 -- California-based Alorica plans to establish an 830-job customer engagement center in downtown Owensboro’s former BB&T building, Gov. Matt Bevin announced.
"Alorica has extensive experience in operating customer engagement centers, and quickly concluded that they had found the right mix of positive, hard-working, forward-thinking people and an ideal location right here in Owensboro, Kentucky," Bevin said. "In collaboration with the Commonwealth, Alorica will pioneer a workforce education partnership to train candidates for business and technical-service careers. We appreciate Alorica for its vision in coming to Kentucky and look forward to the tremendous economic impact the company will make on Owensboro, Daviess County and the entire Bluegrass State."
In Owensboro, Alorica plans to hire 500 employees in the first 12 months of operations and expand to about 830 team members across three years. Renovations in the 52,000-square-foot BB&T building will create customized space for Alorica on floors 2-5. Company leaders expect to open the office next year.
"As we continue to grow, we need more great people to help fulfill our vision: to make lives better, one interaction at a time. The people of Owensboro, Kentucky will play a critical role as we expand our talented team of experts and transform our industry with endless passion, performance and possibilities," said Greg Bush, division vice president for Alorica.
Alorica will lead a new workforce-training program in a business and technical service track. The company is patterning its partnership after the Greater Owensboro chapter of KY FAME, the Kentucky Federation for Advanced Manufacturing Education.
KY FAME pairs private-sector companies with Kentucky higher-education institutions to provide education, training, certification and hands-on experience to students and adults seeking a career change. Through classroom education and apprenticeship-style job experience, KY FAME builds pipelines of experienced employees to meet the specific needs of its partner companies.
Sen. Joe Bowen, of Ownesboro, welcomed the company.
"I am extremely pleased to hear of Alorica’s establishment here in Owensboro. It is a huge honor for our city to have such a large employer choose our community for its business ventures while modeling the workforce development partnership of KY FAME," Bowen said. "I wish Alorica the best of luck in all their endeavors and I thank them for choosing Owensboro to be a partner in their success."
Rep. Jim Glenn, of Ownesboro, praised the region for its readiness and Alorica for selecting the city.
"Today’s announcement is further proof that Owensboro is doing all of the right things when it comes to growing our economy," Glenn said. "I want to thank Alorica for creating so many jobs, and it means a lot that our community can partner in a program to help ensure the company always has a workforce that is trained and ready to go. That kind of partnership is symbolic of what we are willing to do to help our area businesses thrive, and I’m proud to play a role in this cooperative effort."
Owensboro Mayor Ron Payne said Alorica’s choosing Owensboro shows time and effort were well invested in planning and executing downtown development.
"This announcement is an absolutely perfect fit for the vision we had when we designed the downtown development. For a company of this size, with over 150 locations and 92,000 employees throughout the world, to locate in downtown Owensboro is wonderful! This is the reason we invested in our downtown."
Daviess County Judge-Executive Al Mattingly said Alorica’s new office will make a substantial economic impact over many years.
"We are excited to have been involved in the efforts to bring a company of this size to downtown Owensboro! We welcome this new corporate citizen to Daviess County," Mattingly said. "The opportunities and jobs they will bring to our community will impact our downtown and region for a long time to come."
Posted by Veronica Silva Cusi, news correspondent
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At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe.
Published: Wednesday, September 28, 2016
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