Mesa, AZ, USA, Aug, 2019 -- A call center employer is closing its facility in Mesa.
Nearly 200 people will be laid off by the time Alorica closes its downtown Mesa center on Oct. 31.
In a filing with the state, the company said the closing is due to business needs and operational efficiencies.
In an email to KJZZ, Erica McCarthy, communications manager for Alorica, said, "As we continue to stay on top of market trends and evolve with our clients’ business needs, we sadly must make changes that sometimes impact our people. We thank each of our departing colleagues for their contributions and we are committed to treating them with respect, as we do all our employees, during this transition."
The federal government requires employers with at least 100 workers to provide 60-day notice of a plant closing. Alorica listed 192 positions. Of those, 171 were labeled as "Operations, Collections, Customer Service Representative".
Posted by Veronica Silva Cusi, news correspondent
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees across the globe.
Published: Wednesday, September 4, 2019
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