Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Upcoming Events

How To Get Published on




How To Enter the 2020 Members' Choice Awards - For Vendors

News : AlphaSys Upgrades Unicef Finance and CRM Systems

#contactcenterworld, @sagenamerica

Sydney, Australia, Nov 1, 2019 -- Sydney-based Sage and Salesforce partner AlphaSys has scored a project with charity organisation Unicef Australia, to help update its finance systems.

The project involves the implementation of cloud financial management solutions from Sage Intacct to help the charity automate grants and donations, and will be in line with its new CRM instalment based on Salesforce.

Like many charities, Unicef receives grants and donations, which often involves manual input into the system, but with Sage Intacct, the process will be automated thanks to the tight integration between Sage and Salesforce, aiming to create a seamless integration between the charity’s customer relationship management (CRM) and finance functions.

According to Unicef Australia CEO Tony Stuart, the organisation's current finance function is inundated with manual admin and the inability to spend time on crucial tasks.

"The integration of Sage Intacct into the Unicef organisation will alleviate current pain points and allow us to channel resources into achieving our goals," Stuart said.

Ring2 Dashboards & Wallboards Free Trial

AlphaSys CEO, Justin Yoon, said it was the first time it had landed a project with Unicef after responding to a request for tender (RfT), with project currently underway with the system set to go live at the end of this year.

"Unicef [was] initially looking to replace [its] CRM with Salesforce, and through that process, it was also identified that they were also simultaneously looking for an accounting system," Yoon said.

"Given our knowledge of the product and being a partner, but also knowing Sage Intacct’s strong penetration into the non-for-profit sector in the US, we recommended the solution to also be considered.

"The Unicef deal is our third implementation of Sage and in terms of the amount of support that we get from Sage, it has been very consistent, and that definitely gives us a lot of confidence in every project that we do.

"Intacct has such a tight integration with Salesforce that they’ve built themselves, which is a unique proposition because they’re able to train us up on how to use it really well, and how to configure it at the optimal level."

Newly appointed Sage ERP general manager A/NZ, Gary Katzeff, said it has a lot of support for the Sage Intacct product out of the US.

"They’re getting a lot of enablement, support and training from us," he said. "We’re focused on making our partners successful and helping them to grow."

#contactcenterworld, @sagenamerica

Posted by Veronica Silva Cusi, news correspondent

About Sage:
Company LogoSage is a FTSE 100 company in the North East. Even though we've become a global company, we're still rooted in the North East, with our head quarters in Newcastle where around 1,500 of our people work. 6.2 million companies around the world use Sage products and services across 100 countries. We’re a company that lives and breathes business. Not just our own, but our customers’ businesses too. What makes us different is our people and our passionate commitment to doing what’s right for our customers, going the extra mile and exceeding their every expectation. We do this because we care. Because we care about business. Because we want our customers to be successful and to be able to do things the way they want to do them. We live and breathe business. Every day. That’s what we do.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Motivating Agents With No Money!

Read today's tip or listen to it on podcast.

Published: Monday, November 4, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

Cloud IT Services GmbH

Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:


Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.


VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511


Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =