#contactcenterworld, @medallia
San Francisco, CA, USA, Aug 23, 2022 - Alpine Investors ("Alpine"), a people-driven private equity firm committed to building enduring businesses, announced the completed sale of its portfolio company, Mindful (formerly known as VHT) ("Mindful" or the "Company"), a provoder in callback automation, to Medallia, Inc. ("Medallia"), a provider in customer and employee experience. Terms of the sale were not disclosed.
Mindful is a provider of callback technology for brands. Alpine acquired Mindful, then know as Virtual Hold Technology, in 2018 and appointed Matt DiMaria as president and CEO. Adopting Alpine’s People-First playbook, the Mindful team transformed the company, generated revenue growth for 3 consecutive years from its new SaaS offering and more than doubling overall revenue since acquiring the business.
"It has been an absolute pleasure to work with Alpine over the last four years," said Matt DiMaria, CEO of Mindful. Matt joined the company from Alpine’s in-house talent program that recruits proven executives to lead its portfolio companies. "Today’s news begins an exciting new chapter for our clients and employees as part of Medallia. Together we are uniquely positioned to enable millions of people to get the help they need, from brands they love on the terms they choose."
Mindful’s transformation was guided by Alpine’s PeopleFirst playbook, led by Matt DiMaria with the support of the Alpine portfolio operations team."Matt and the Mindful team have built a remarkable product, business, and culture," said Haley Beck, Principal at Alpine Investors. "Mindful’s leadership, market-leading solutions, and adoption of Alpine’s PeopleFirst philosophy and software playbook, have led to their notable success. We are excited to see Mindful’s growth continue as a result of its partnership with Medallia."
#contactcenterworld, @medallia
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Mindful:
Mindful is the chosen experience platform for the world’s biggest brands. With dedication to keep the customer in the driver seat, Mindful empowers brands and agents to engage them at critical moments. Deep integrations into contact center technologies can be connected in days, allowing enterprise brands to transform the customer journey in record time. Delivering surprise and delight across every touchpoint, Mindful bridges the gap between experiences, smoothing out the customer’s search for answers in ways that fits the preferences of both the customer and the brand.
About Medallia:
Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX). 
Published: Thursday, August 25, 2022
NEXTGEN-TV PROGRAMMING
NOW PLAYING
Starting on the hour every hour today
Coming up this Week
 |  Nathalya Wani SabuExecutive Vice President PT. Bank Central Asia, Tbk |
 |  Bharat ParshotamHead Direct Delivery Absa |
 |  Nuryanto -Head of CSM Operation Bukalapak |
 | Sindhu Porwal Deputy Vice President ICICI lombard |
 | Aymen Ismail Head of Customer Engagement Solutions smart Europe GmbH |
 | Danny Singer Founder& Chief Product Officer Noetica |
 | Emmanuel Omoike Team leader QPhoto Pty |
 | Pooja Raiyani Vice President ICICI Lombard GIC Ltd |
 | Ben Oxford Head of Digital Crisis Support Services Lifeline WA |
 | Zulkifly - Internal Auditor BPDPKS-Directorate General of Treasury |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall