News : Altares D&B Selects NewVoiceMedia as Contact Center Partner
San Francisco April 11, 2018 -- NewVoiceMedia, a global provider of cloud contact center and inside sales technology, announced that Altares D&B selected its platform to create emotive customer experiences, improving the service it provides to its European customer base.
Altares's mission is to enhance the data capital of its clients.
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With multiple contact center solutions in place across the region, Altares wants to standardize its processes, alongside its implementation of a new Salesforce instance. By simultaneously implementing these solutions, Altares helps simplify and transform the services it delivers to its customers across the group.
RahimGulamali, Customer Experience Leader at Altares, comments, "We are delighted to partner with NewVoiceMedia for its flexible, reliable technology with real-time insights into our entire business. We are committed to delivering our customers a hassle-free experience and at the same time improving performance through more effective contact center operations. NVM is an important part of our customer-centric design."
Chris Haggis, SVP Customer Success at NewVoiceMedia, adds, "Customer experience is a key differentiator for businesses worldwide. Brand reputation and market position can be significantly affected by an organization’s ability to deliver customer delight. By investing in our technology and standardizing its contact center operations, Altares will be able to create exceptional, emotive customer experiences while benefiting from real-time insights into performance alongside customer satisfaction. We’re extremely pleased to be part of Altares’s future success. I look forward to seeing the company transform its services, whilst growing its customer base."
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NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
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