News : Altares D&B Selects NewVoiceMedia as Contact Center Partner
San Francisco April 11, 2018 -- NewVoiceMedia, a global provider of cloud contact center and inside sales technology, announced that Altares D&B selected its platform to create emotive customer experiences, improving the service it provides to its European customer base.
Altares's mission is to enhance the data capital of its clients.
With multiple contact center solutions in place across the region, Altares wants to standardize its processes, alongside its implementation of a new Salesforce instance. By simultaneously implementing these solutions, Altares helps simplify and transform the services it delivers to its customers across the group.
RahimGulamali, Customer Experience Leader at Altares, comments, "We are delighted to partner with NewVoiceMedia for its flexible, reliable technology with real-time insights into our entire business. We are committed to delivering our customers a hassle-free experience and at the same time improving performance through more effective contact center operations. NVM is an important part of our customer-centric design."
Chris Haggis, SVP Customer Success at NewVoiceMedia, adds, "Customer experience is a key differentiator for businesses worldwide. Brand reputation and market position can be significantly affected by an organization’s ability to deliver customer delight. By investing in our technology and standardizing its contact center operations, Altares will be able to create exceptional, emotive customer experiences while benefiting from real-time insights into performance alongside customer satisfaction. We’re extremely pleased to be part of Altares’s future success. I look forward to seeing the company transform its services, whilst growing its customer base."
Today's Tip of the Day - Adherence
More Editorial From NewVoiceMedia
About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Friday, April 13, 2018
|EkoCCS Contact Center Services|
Founded in 2010, Eko Contact Center aims to be a fresh, dynamic and accurate business partner for its customers thanks to its contemporary operation, technical infrastructure, sector-specific software...
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...