News : Altares D&B Selects NewVoiceMedia as Contact Centre Partner
Nanterre, France, April, 2018 -- NewVoiceMedia, a global provider of cloud contact centre and inside sales technology, announced that Altares D&B selected its platform to create emotive customer experiences, improving the service it provides to its European customer base.
Altares’s mission is to enhance the data capital of its clients.
Altares wants to standardise its processes, alongside its implementation of a new Salesforce instance. By simultaneously implementing these solutions, Altares helps simplify and transform the services it delivers to its customers across the group.
Following an extensive market evaluation, the company selected NewVoiceMedia as a true cloud solution. Reasons for choosing NewVoiceMedia are that it operates globally and offers rich functionality in combination with Salesforce Sales Cloud and Service Cloud integrations. The NVM platform enables Altares to create unified, consistent and integrated experiences irrespective of which channel the customer chooses.
Rahim Gulamali, Customer Experience Leader at Altares, comments, "We are delighted to partner with NewVoiceMedia for its flexible, reliable technology with real-time insights into our entire business. We are committed to delivering our customers a hassle-free experience and at the same time improving performance through more effective contact centre operations. NVM is an important part of our customer-centric design".
Chris Haggis, SVP Customer Success at NewVoiceMedia, adds, "Customer experience is a key differentiator for businesses worldwide. Brand reputation and market position can be significantly affected by an organisation’s ability to deliver customer delight. By investing in our technology and standardising its contact centre operations, Altares will be able to create exceptional, emotive customer experiences while benefiting from real-time insights into performance alongside customer satisfaction. We’re extremely pleased to be part of Altares’s future success. I look forward to seeing the company transform its services, whilst growing its customer base".
Posted by Veronica Silva Cusi, news correspondent
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