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News : Altigen Acquires Blue Panda's CoreInteract Platform

#contactcenterworld, @altigen, @BluePandaUC

Milpitas, CA, USA, Sept, 2020 -- Altigen Communications, Inc. (OTCQB:ATGN), a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, announced that it has acquired certain assets of Blue Panda Communications, LP, including their CoreInteract platform, a cloud-based digital customer engagement solution for Microsoft Teams. This strategic acquisition is an integral component of Altigen's strategy to deliver a complete suite of integrated solutions and services for Microsoft Teams.

Blue Panda, headquartered in the greater Salt Lake City area, has developed a digital customer engagement solution built on Microsoft's Bot Framework, deployed in Azure, and utilizing Microsoft Cognitive Services. CoreInteract was developed from the ground up as a scalable, multi-tenant cloud solution, natively integrated with Microsoft Teams to automate the routing and queuing of inbound customer requests using the customer's preferred communications channels, including voice, SMS, web chat, email, and social media. CoreInteract further employs Microsoft Cognitive Services to deliver advanced analytics, including keyword detection and sentiment analysis, enabling organizations to gain valuable insights into their customer interactions. 

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Under the acquisition agreement, Altigen has acquired the intellectual property for the CoreInteract platform in exchange for annual royalty payments, in the form of cash and Altigen stock, to be made to Blue Panda based on revenue generated by the CoreInteract platform over a three-year period. In addition, Blue Panda retains responsibility for its outstanding liabilities, and key Blue Panda management and engineering personnel will transition to Altigen.

According to Mark Allen, former CEO of Blue Panda and now Vice President of Technology and Alliances at Altigen, "I'm very excited to be joining forces with Altigen due to their reputation in the industry and ability to accelerate the business opportunity with the CoreInteract platform. Although we're still in the early stages of the product life cycle, having access to Altigen's sales and technical resources as well as their base Microsoft channel partners, are huge factors in driving the adoption of the CoreInteract platform."

"Our business objective is to become the leading provider of cloud communications solutions and services for Microsoft Teams", said Jerry Fleming, President and CEO of Altigen. "Mark Allen stands out as a true industry visionary. We're really pleased that Mark and his Blue Panda ownership group decided to join the Altigen team. The CoreInteract platform is spot on as the enterprise digital customer engagement platform for Microsoft Teams. Combined with our FrontStage Teams Contact Center solution Altigen will now uniquely be able to offer the most complete and progressive suite of advanced communications solutions for Teams - addressing the requirements of office personnel, work at home employees and corporate contact center agents."

#contactcenterworld, @altigen, @BluePandaUC

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com


About Altigen Communications:
Company LogoAltiGen Communications designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.
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Today's Tip of the Day - Train Service Staff In Sales

Read today's tip or listen to it on podcast.

Published: Monday, September 7, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
PH: 8005771872

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

7.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

8.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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