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News : Altigen Acquires Blue Panda's CoreInteract Platform

#contactcenterworld, @altigen

Milpitas, CA, USA, Sept, 2020 -- Altigen Communications, Inc. (OTCQB:ATGN), a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, announced that it has acquired certain assets of Blue Panda Communications, LP, including their CoreInteract platform, a cloud-based digital customer engagement solution for Microsoft Teams. This strategic acquisition is an integral component of Altigen's strategy to deliver a complete suite of integrated solutions and services for Microsoft Teams.

Blue Panda, headquartered in the greater Salt Lake City area, has developed a digital customer engagement solution built on Microsoft's Bot Framework, deployed in Azure, and utilizing Microsoft Cognitive Services. CoreInteract was developed from the ground up as a scalable, multi-tenant cloud solution, natively integrated with Microsoft Teams to automate the routing and queuing of inbound customer requests using the customer's preferred communications channels, including voice, SMS, web chat, email, and social media. CoreInteract further employs Microsoft Cognitive Services to deliver advanced analytics, including keyword detection and sentiment analysis, enabling organizations to gain valuable insights into their customer interactions. 

Under the acquisition agreement, Altigen has acquired the intellectual property for the CoreInteract platform in exchange for annual royalty payments, in the form of cash and Altigen stock, to be made to Blue Panda based on revenue generated by the CoreInteract platform over a three-year period. In addition, Blue Panda retains responsibility for its outstanding liabilities, and key Blue Panda management and engineering personnel will transition to Altigen.

According to Mark Allen, former CEO of Blue Panda and now Vice President of Technology and Alliances at Altigen, "I'm very excited to be joining forces with Altigen due to their reputation in the industry and ability to accelerate the business opportunity with the CoreInteract platform. Although we're still in the early stages of the product life cycle, having access to Altigen's sales and technical resources as well as their base Microsoft channel partners, are huge factors in driving the adoption of the CoreInteract platform."

"Our business objective is to become the leading provider of cloud communications solutions and services for Microsoft Teams", said Jerry Fleming, President and CEO of Altigen. "Mark Allen stands out as a true industry visionary. We're really pleased that Mark and his Blue Panda ownership group decided to join the Altigen team. The CoreInteract platform is spot on as the enterprise digital customer engagement platform for Microsoft Teams. Combined with our FrontStage Teams Contact Center solution Altigen will now uniquely be able to offer the most complete and progressive suite of advanced communications solutions for Teams - addressing the requirements of office personnel, work at home employees and corporate contact center agents."

#contactcenterworld, @altigen

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com


About Altigen Communications:
Company LogoAltiGen Communications designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.
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Today's Tip of the Day - Beware Of Techno Babble & Jargon

Read today's tip or listen to it on podcast.

Published: Monday, September 7, 2020

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2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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