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News : Altigen Acquires Blue Panda's CoreInteract Platform

#contactcenterworld, @altigen, @BluePandaUC

Milpitas, CA, USA, Sept, 2020 -- Altigen Communications, Inc. (OTCQB:ATGN), a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, announced that it has acquired certain assets of Blue Panda Communications, LP, including their CoreInteract platform, a cloud-based digital customer engagement solution for Microsoft Teams. This strategic acquisition is an integral component of Altigen's strategy to deliver a complete suite of integrated solutions and services for Microsoft Teams.

Blue Panda, headquartered in the greater Salt Lake City area, has developed a digital customer engagement solution built on Microsoft's Bot Framework, deployed in Azure, and utilizing Microsoft Cognitive Services. CoreInteract was developed from the ground up as a scalable, multi-tenant cloud solution, natively integrated with Microsoft Teams to automate the routing and queuing of inbound customer requests using the customer's preferred communications channels, including voice, SMS, web chat, email, and social media. CoreInteract further employs Microsoft Cognitive Services to deliver advanced analytics, including keyword detection and sentiment analysis, enabling organizations to gain valuable insights into their customer interactions. 


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Under the acquisition agreement, Altigen has acquired the intellectual property for the CoreInteract platform in exchange for annual royalty payments, in the form of cash and Altigen stock, to be made to Blue Panda based on revenue generated by the CoreInteract platform over a three-year period. In addition, Blue Panda retains responsibility for its outstanding liabilities, and key Blue Panda management and engineering personnel will transition to Altigen.

According to Mark Allen, former CEO of Blue Panda and now Vice President of Technology and Alliances at Altigen, "I'm very excited to be joining forces with Altigen due to their reputation in the industry and ability to accelerate the business opportunity with the CoreInteract platform. Although we're still in the early stages of the product life cycle, having access to Altigen's sales and technical resources as well as their base Microsoft channel partners, are huge factors in driving the adoption of the CoreInteract platform."

"Our business objective is to become the leading provider of cloud communications solutions and services for Microsoft Teams", said Jerry Fleming, President and CEO of Altigen. "Mark Allen stands out as a true industry visionary. We're really pleased that Mark and his Blue Panda ownership group decided to join the Altigen team. The CoreInteract platform is spot on as the enterprise digital customer engagement platform for Microsoft Teams. Combined with our FrontStage Teams Contact Center solution Altigen will now uniquely be able to offer the most complete and progressive suite of advanced communications solutions for Teams - addressing the requirements of office personnel, work at home employees and corporate contact center agents."

#contactcenterworld, @altigen, @BluePandaUC

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com


About Altigen Communications:
Company LogoAltiGen Communications designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Monday, September 7, 2020

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2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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