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News : Altigen Acquires Workspace Communications Cloud Customer Base

#contactcenterworld, @altigen

Milpitas, CA, USA, Aug 6, 2019 -- Altigen Communications, Inc. (OTCQB:ATGN), a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, announced that it has acquired all of the rights to the customer relationships of WorkSpace Communications, LLC, a cloud provider of Microsoft Unified Communications and Modern Workplace solutions. The strategic purchase is part of Altigen’s capital allocation strategy to drive its cloud growth.

WorkSpace, based in the Midwest, delivers a suite of hosted Microsoft Modern Workplace technologies that include Unified Communications and Collaboration, Office 365, Teams and integrated cloud-based Contact Center solutions. Altigen will migrate WorkSpace cloud subscribers to its hosted Microsoft platforms. The migration will consolidate services, simplify management, streamline customer support, and enable Altigen to achieve greater economies of scale.

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Under terms of the agreement, Altigen has acquired all of WorkSpace’s right, title, and interest in, to and under its customer relationships. 

"As Microsoft continues to grow their market share for both Office 365 and Teams, organizations are increasingly looking to displace their legacy, on-premises PBX systems with cloud-based Unified Communications fully integrated with Microsoft’s solutions," said Jeremiah Fleming, Altigen’s President & CEO. "With Altigen and WorkSpace targeting similar customers with the same types of Microsoft solutions, the combination of the companies was just a natural fit. In addition, the value-add solutions Altigen has been developing for its own cloud customers will also be available to the WorkSpace customers as they migrate to Altigen’s cloud solutions."

According to Bryan DiGiorgio, WorkSpace’s CEO, "Altigen and Workspace have been partners for the past 8 years, including WorkSpace’s hosting of certain Altigen solutions in our datacenter integrated with our platform - which can now be further extended as part of this transaction. Our companies have had discussions, over the years, about combining forces. The timing is finally right to conclude a transaction that is beneficial to both WorkSpace and Altigen and, most importantly, our customers."

#contactcenterworld, @altigen

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com


About Altigen Communications:
Company LogoAltiGen Communications designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.
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Today's Tip of the Day - Train Service Staff In Sales

Read today's tip or listen to it on podcast.

Published: Thursday, August 8, 2019

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 

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