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News : Altigen Acquires Workspace Communications Cloud Customer Base

#contactcenterworld, @altigen

Milpitas, CA, USA, Aug 6, 2019 -- Altigen Communications, Inc. (OTCQB:ATGN), a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, announced that it has acquired all of the rights to the customer relationships of WorkSpace Communications, LLC, a cloud provider of Microsoft Unified Communications and Modern Workplace solutions. The strategic purchase is part of Altigen’s capital allocation strategy to drive its cloud growth.

WorkSpace, based in the Midwest, delivers a suite of hosted Microsoft Modern Workplace technologies that include Unified Communications and Collaboration, Office 365, Teams and integrated cloud-based Contact Center solutions. Altigen will migrate WorkSpace cloud subscribers to its hosted Microsoft platforms. The migration will consolidate services, simplify management, streamline customer support, and enable Altigen to achieve greater economies of scale.

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Under terms of the agreement, Altigen has acquired all of WorkSpace’s right, title, and interest in, to and under its customer relationships. 

"As Microsoft continues to grow their market share for both Office 365 and Teams, organizations are increasingly looking to displace their legacy, on-premises PBX systems with cloud-based Unified Communications fully integrated with Microsoft’s solutions," said Jeremiah Fleming, Altigen’s President & CEO. "With Altigen and WorkSpace targeting similar customers with the same types of Microsoft solutions, the combination of the companies was just a natural fit. In addition, the value-add solutions Altigen has been developing for its own cloud customers will also be available to the WorkSpace customers as they migrate to Altigen’s cloud solutions."

According to Bryan DiGiorgio, WorkSpace’s CEO, "Altigen and Workspace have been partners for the past 8 years, including WorkSpace’s hosting of certain Altigen solutions in our datacenter integrated with our platform - which can now be further extended as part of this transaction. Our companies have had discussions, over the years, about combining forces. The timing is finally right to conclude a transaction that is beneficial to both WorkSpace and Altigen and, most importantly, our customers."

#contactcenterworld, @altigen

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com


About Altigen Communications:
Company LogoAltiGen Communications designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, August 8, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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