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News : Altigen Announces Public Preview of FrontStage

#contactcenterworld, @altigen

Milpitas, CA, USA, Mar, 2022 -- Altigen Communications Inc. (OTCQB:ATGN), a Silicon Valley-based provider of cloud-based Customer Experience (CXaaS) solutions built on Microsoft technologies, announced it is moving into public preview of FrontStage for Microsoft Teams, a native Microsoft Teams contact center solution.

"The cloud-based FrontStage omni-channel contact center solution is yet another differentiated offering in the current wave of Altigen's new applications being released through our various channels," said Jerry Fleming, president and CEO of Altigen. "Altigen's strategic focus is to provide best-in-class, cloud-first solutions to improve the customer experience, and FrontStage is a key component of this strategy as it allows our customers to differentiate their customer service interactions and improve employee productivity."

"In concert with Altigen, we are excited to announce the public preview for our new, native Microsoft Teams omni-channel contact center solution, FrontStage," said Pavel Vrzák, FrontStage Technologies Co-founder and CEO. "We have worked intensively on implementing the Microsoft Graph APIs to enable customers to take advantage of all the advanced features of FrontStage natively within the Microsoft Teams platform. Additionally, FrontStage also works with Altigen's new MaxCloud UCaaS platform. Together with Altigen, our exclusive delivery and managed cloud service provider in the US and UK markets, we are anticipating great things ahead."

FrontStage, based in Prague, Czech Republic, exclusively licenses its products in the United States and United Kingdom through Altigen.

#contactcenterworld, @altigen

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com


About Altigen Communications:
Company LogoAltiGen Communications designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.
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Today's Tip of the Day - Communication Is Key

Read today's tip or listen to it on podcast.

Published: Friday, March 4, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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