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News : Altigen Communications Announces Major Updates to CoreInteract for Microsoft Teams

#contactcenterworld, @altigen, @Microsoft

Milpitas, CA, USA, Jan 9, 2023 -- Altigen Communications, Inc. (OTCQB:ATGN), a Silicon Valley-based cloud solutions provider for the Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) and our Customer Engagement as a Service (CEaaS) markets, announced significant enhancements to its CoreInteract Digital Customer Engagement Platform for Microsoft Teams.

Companies navigating the complexities of the new hybrid and work-from-anywhere environment find efficient real-time communications and collaborations as critical. Leveraging the power of Microsoft Teams, a communications and collaboration platform, CoreInteract extends Teams' capabilities as a complete enterprise digital customer engagement platform.

"The CoreInteract platform enables any employee to interact with any customer using the customer's preferred communications channel," said Jerry Fleming, chief executive officer, Altigen Communications. "Organizations of all sizes and across industries are looking for ways to simplify their technology stacks, reduce operational expenses and provide exceptional customer experiences. CoreInteract delivers on all three of these key objectives."

Mark Allen, chief product innovation officer stated: "This release marks the next phase in the evolution of the CoreInteract suite to enable organizations to leverage Microsoft Teams as their enterprise customer engagement platform. Early feedback from our customers and partners has been positive, and we are looking forward to marketing CoreInteract more broadly to the market in the months to come.

"Looking to the future, we have an extensive and growing product roadmap which will drive continued innovation and bring exciting new digital customer engagement capabilities to CoreInteract. Our roadmap includes the introduction of new, natively-integrated SMS, Email and Web Chat functionality within Microsoft Teams. Based on customer demand, we also plan to add more extensive contact center capabilities for both agents and supervisors. All of these enhancements are designed to enable organizations to further automate their customer-facing workgroups and departmental contact centers with the modern, cost-effective CoreInteract platform."

#contactcenterworld, @altigen, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com


About Altigen Communications:
Company LogoAltiGen Communications designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Communication Is Key

Read today's tip or listen to it on podcast.

Published: Tuesday, January 10, 2023

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2024 Buyers Guide Recording

 
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

 

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