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News : Altigen Communications, Inc. Announces Business Partnership with Cisilion

#contactcenterworld, @altigen

San Jose, CA, USA, Feb 4, 2019 -- Altigen Communications, Inc. (OTCQB: ATGN), a Silicon Valley based Microsoft ISV and Cloud Solutions provider, announces a strategic business partnership with Cisilion, a UK head quartered IT systems integrator and managed service provider specialising in enterprise networking, voice and collaboration, security, cloud & data centre and IT services.

The focus of the partnership between the two companies will be on delivering and enhancing the value of Microsoft Teams Phone System and Skype for Business. Altigen's solutions include Teams Direct Routing, a new Intelligent Call Routing application, workgroup call routing and queuing, as well as enterprise contact center applications. The combination of the solutions developed by Altigen and Cisilion's Unified Communications expertise enable the delivery of communications capabilities to mid-size and large enterprise customers globally.

Rob Quickenden, Cisilion's Chief Strategy Officer, said, "We have been working with Microsoft Voice for more than 8 years, since the days of Lync 2010. Today, Cisilion enables clients to leverage cloud or hybrid cloud communications to support agile and remote working. This connects their people, clients and customers through enterprise grade voice, video, mobile and meeting rooms experiences through solutions built upon Microsoft, Altigen, Polycom/Plantronics. We elected to partner with Altigen based on their unique ability to deliver value-add applications for both Skype for Business and Teams for both on premises and cloud customers."

Paul Fullman, Altigen's Vice President of Microsoft Solutions, said, "The momentum for Microsoft Teams has been steadily growing for the past year. With many organisations now in the process of evaluating Microsoft Teams Phone System, it was critical for us to work with a top-notch partner to deliver Altigen's solutions. We're extremely pleased with such a quality company as Cisilion."

#contactcenterworld, @altigen

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.otcmarkets.com


About Altigen Communications:
Company LogoAltiGen Communications designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.
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Today's Tip of the Day - Technology

Read today's tip or listen to it on podcast.

Published: Tuesday, February 5, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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