Milpitas, CA, USA, Aug, 2020 -- Altigen Communications Inc. (OTCQB:ATGN), a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, has selected Code Software, developers of reporting, analytics and management solutions for Unified Communications platforms, as its strategic supplier for cloud-based Call Reporting and Recording solutions for Microsoft Teams. Code's solutions will be deployed in Microsoft Azure, fully integrated with Altigen's Teams service delivery platform, and delivered by Altigen as a managed cloud service.
"We're particularly pleased to partner with Altigen in order to expand our mutual business opportunities with Teams in the US, UK and Europe," said Mark Armstrong, Director and CEO of Code Software. "We've certainly seen significant increases in the adoption of Microsoft Teams due to its ability to transform the modern workplace, enable remote working, and drive business collaboration. In today's work at home world monitoring employee business activity and productivity is more important than ever. Code's Clobba MT solution provides organizations with critical management, reporting, recording, analytics and monitoring information for their Microsoft Teams platform."
According to Jerry Fleming, President & CEO of Altigen, "We're excited about the partnership opportunity with Code Software. Virtually every Teams customer needs to report on such issues as application usage, call quality and employee productivity, all of which are provided by Clobba MT. The ability to offer Clobba MT in conjunction with our Direct Routing SIP trunk service helps to set us apart from the competition. Just as importantly these solutions fit very nicely with our own growing Teams solutions portfolio, which include advanced call routing and queuing applications along with our FrontStage omni-channel contact center solution, all deployed in Azure and delivered as fully managed cloud services."
Posted by Veronica Silva Cusi, news correspondent
About Altigen Communications:
AltiGen Communications designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.
Published: Monday, August 24, 2020
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
|2.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall