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News : Altigen Partners with Code Software to Deliver Advanced Call Reporting and Recording for Microsoft Teams

#contactcenterworld, @altigen

Milpitas, CA, USA, Aug, 2020 -- Altigen Communications Inc. (OTCQB:ATGN), a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, has selected Code Software, developers of reporting, analytics and management solutions for Unified Communications platforms, as its strategic supplier for cloud-based Call Reporting and Recording solutions for Microsoft Teams. Code's solutions will be deployed in Microsoft Azure, fully integrated with Altigen's Teams service delivery platform, and delivered by Altigen as a managed cloud service.

"We're particularly pleased to partner with Altigen in order to expand our mutual business opportunities with Teams in the US, UK and Europe," said Mark Armstrong, Director and CEO of Code Software. "We've certainly seen significant increases in the adoption of Microsoft Teams due to its ability to transform the modern workplace, enable remote working, and drive business collaboration. In today's work at home world monitoring employee business activity and productivity is more important than ever. Code's Clobba MT solution provides organizations with critical management, reporting, recording, analytics and monitoring information for their Microsoft Teams platform."


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According to Jerry Fleming, President & CEO of Altigen, "We're excited about the partnership opportunity with Code Software. Virtually every Teams customer needs to report on such issues as application usage, call quality and employee productivity, all of which are provided by Clobba MT. The ability to offer Clobba MT in conjunction with our Direct Routing SIP trunk service helps to set us apart from the competition. Just as importantly these solutions fit very nicely with our own growing Teams solutions portfolio, which include advanced call routing and queuing applications along with our FrontStage omni-channel contact center solution, all deployed in Azure and delivered as fully managed cloud services."

#contactcenterworld, @altigen

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com


About Altigen Communications:
Company LogoAltiGen Communications designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Monday, August 24, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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