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News : AltiGen Software Delivers Results at Clear Harbor, LLC
San Jose, CA, USA, July, 2016 -- AltiGen Communications (OTCQX: ATGN), a Silicon Valley based provider of premise and cloud-based IP-PBX and Contact Center solutions, announces that its contact center solution has been effectively utilized by Clear Harbor, LLC, a nearshore outsourcing provider that offers customer care and BPO services for U.S. and Canadian based companies. Specifically, Clear Harbor looked to AltiGen to provide a highly customizable, all software based platform they could self-administer.
After operating several years on a traditional ACD and trialing several cloud solutions, Clear Harbor chose AltiGen as its core voice platform. "I was already very familiar with AltiGen prior to coming to Clear Harbor," said Warren Smay, Vice President of IT. "My previous experiences with AltiGen convinced me that it was the Swiss Army knife of voice platforms, and ideal for our nearshoring operations. For Clear Harbor to differentiate its services while also operating a resilient and easy-to-manage system, we needed the unique combination of features that AltiGen provides."
The engagement with Clear Harbor includes provisioning AltiGen's MaxCS Softswitch, an IP-PBX and Contact Center software, in geo-redundant data centers for the distributed contact center agents. This deployment allows Clear Harbor to customize the product using AltiGen's MaxCS software developer's kit, a flexible set of development options, as well as create a reliable business continuity strategy.
"AltiGen is excited to have the opportunity to work with Clear Harbor," quoted Jeremiah Fleming, Chief Executive Officer for AltiGen Communications. "They saw the need for a customizable product that would provide the disaster recovery and redundancy that our software-based contact center solution, MaxCS offers. Clear Harbor built their reputation on providing outstanding customer service, and we are pleased to deliver the advanced functionality they need to continue offering the exceptional service in which they built their reputation."
Posted by Veronica Silva Cusi, news correspondent
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About Altigen Communications:
AltiGen Communications designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.
Published: Wednesday, July 6, 2016