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News : AltiGen's Hosted Skype for Business Deployed at Capture Technologies

#contactcenterworld, @altigen

San Jose, CA, USA, June 15, 2017 -- AltiGen Communications, Inc. (OTCQB: ATGN), a Silicon Valley based provider of Hosted Skype for Business and Contact Center solutions, announces that its Hosted Skype for Business solution has been successfully deployed by Capture Technologies, a technology solutions provider out of Oakland, California. In addition to internally deploying the AltiGen Hosted Skype for Business solution for their own operations, Capture Technologies is reselling the solution to their own client base as part of the AltiGen Partner Program.

"We needed quick access to sales teams, and quick access to vendors to improve process flow and efficiency," explains John Babin, President of Capture Technologies. "The key benefit from Hosted Skype for Business has been from Instant Messaging and Collaboration. Communicating directly with the sales teams and partners, such as AltiGen, has significantly sped up our ability to respond to each other and our mutual clients."

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We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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As Microsoft communications experts, AltiGen provided key support, quick responses and extensive knowledge that helped Capture Technologies navigate smoothly to Skype for Business. Added Babin, "This support and knowledge, along with the trust of a longstanding relationship with AltiGen were the most important criteria when choosing AltiGen. Not only for our internal communication needs, but to position to our client base as well. Our customers will greatly benefit by adding enhanced functionality from AltiGen's Skype for Business. Better yet, it doesn't require an upfront investment."

"AltiGen is thrilled to continue and expand our relationship with Capture Technologies," quoted Mike Plumer, Vice President of Sales for AlitGen Communications. "They saw the need for an easy to manage and cost effective solution for their Unified Communications platform, as well as wanted to offer their clients a Hosted Skype for Business solution they would feel confident in deploying."

#contactcenterworld, @altigen

Posted by Veronica Silva Cusi, news correspondent
Source: AltiGen


About Altigen Communications:
Company LogoAltiGen Communications designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.
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Today's Tip of the Day - Late Bookings

Read today's tip or listen to it on podcast.

Published: Friday, June 16, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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