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News : Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Center
Lisbon, Portugal, and Washington D.C., USA, Oct 26, 2017 -- Altitude Software, a global provider of omnichannel solutions to deliver customer experiences, and Afiniti, the applied artificial intelligence company that transforms the way humans interact, have formed a new strategic partnership to deliver better customer experiences and optimize business results in Contact Centers.
The partnership will mean that joint customers can activate Afiniti’s Enterprise Behavioral Pairing rapidly and efficiently within their Altitude contact center environment. Altitude’s customer interaction management solutions can now be pre-installed with Afiniti’s artificial intelligence solution, which is used to discover, predict and develop knowledge of patterns of interpersonal behavior to pair customers with agents in contact centers, and to significantly improve contact center performance.
Discussing the partnership, Mário Silva Pereira, Chief Strategy Officer of Altitude, said "Afiniti’s big data technology has a significant impact in contact centers by delivering improved customer experiences, together with increased revenues and decreased costs. Altitude has a track record of successfully addressing the business challenges faced by companies with value-added partnerships and consistent innovation across its portfolio". The first deployments of Altitude and Afiniti joint solutions are already having significant business impact in financial services companies in Latin America.
Discussing the partnership, Afiniti’s CEO Zia Chishti, said "We are excited to be partnering with Altitude Software. Natively integrating our technology with Altitude’s customer interaction solutions will transform the ability of Altitude’s clients to benefit from our AI technology in record time".
#contactcenterworld, @AltitudeSoft, @afiniti
Posted by Veronica Silva Cusi, news correspondent
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About Altitude Software:
Altitude Software is a global provider of omnichannel solutions to deliver great customer experiences. Its solutions help companies and organizations unify all customer interactions and become more customer-centric. Altitude Xperience is a modular software platform that handles all customer interactions and unifies all touch points, in the contact centre and throughout any organization. More than 300.000 users in 1100 customers in 80 countries use Altitude Xperience to manage in real time enterprise functions like Customer Service, Telemarketing, Debt Recovery; Help Desk; Citizen Attention, etc. Altitude has 12 offices in four continents, a 160-strong worldwide partner network and is ISO 9001 certified for its worldwide support.
Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability. Afiniti operates throughout the world and has measurably driven billions of dollars in incremental value to its clients.
Published: Friday, October 27, 2017
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