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News : Altitude Evaluated in Gartner’s Magic Quadrant
Lisbon, Portugal, June 1st, 2016 -- Altitude, a global provider of omnichannel solutions, announced the company once more has been included by Gartner, Inc. in the "2016 Magic Quadrant for Contact Center Infrastructure, Worldwide" (1). This is the 12th consecutive year Altitude has been positioned in the report.
Altitude helps companies create value for their businesses through great customer engagement. Its solutions enable customer-centric strategies by improving customer interactions, unifying the touchpoints, and increasing customer loyalty.
Gartner evaluation based on completeness of vision and ability to execute
"We believe inclusion in this influential report for twelve years in a row validates our focus on the contact center as a key element of customer-centric strategies and our ability to deliver value to companies and organizations in key industries such as BPO and financial services" stated David Romero, Chief Marketing Officer at Altitude. The report positions Altitude in the Niche Players quadrant where it has improved its position for both Ability to Execute and Completeness of Vision.
In the report, Gartner states "To be included in this Magic Quadrant, solution providers had to demonstrate all of the following capabilities: Premises-based contact center product and service revenues in excess of $10 million in the calendar year 2015. Evidence of sales, marketing and operational presence in a minimum of three of the following geographical regions: Asia/Pacific, Eastern Europe, Japan, Latin America, the Middle East and Africa, North America, and Western Europe. We required evidence that vendors operated sales offices in those regions and were actively selling contact center solutions in those regions; they could not just sell solutions in one region for delivery in the other regions. We also required vendors to have multiple-language web presence. Vendors could meet these requirements directly and/or through channel partners; Significant market share in the geographic markets specified above; Sufficient sales and operational presence to support market objectives; Demonstrable solutions in a minimum of five of the CCI technology areas defined in the Market; Definition/Description section of this document; Ability to generate significant interest by leading client market segments."
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Thursday, June 2, 2016