News : Altitude Listed in Gartner’s Hype Cycle for Contact Center Infrastructure
Lisbon, Portugal, September 20, 2016 – Altitude, a global provider of omnichannel solutions to deliver customer experiences, announced that it has been identified as a sample vendor in the Gartner "Hype Cycle for Contact Center Infrastructure, 2016" report. Altitude was named in the "Universal Queue Management" and "Private Cloud Communications" categories.
In the report, Gartner states that "Private cloud communications have similar attributes to public cloud communications, thus enabling organizations to implement and manage communications with greater agility, faster implementation, greater resilience and more effective use of capital with the utility model. We expect that the utility model will enable users to try new communications services and identify benefits as part of a business case for wider deployment".
"We believe being named by Gartner as a sample vendor in categories that are critical for the implementation of truly omnichannel customer engagement strategies, reinforces our solutions value to our customers" stated David Romero, Chief Marketing Officer at Altitude. "More and more companies are getting a competitive advantage from using cloud communications and universal queuing technology, within our solutions, to support voice and nonvoice channels, manage business rules and customer segmentation, integrate contact data and get better reporting"
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Thursday, September 22, 2016