News : Altitude Signs Customer Experience-Focused ICT Company in Saudi Arabia
Riyadh; Kingdom of Saudi Arabia; Nov 8, 2017 -- Altitude, a global provider of omnichannel solutions to deliver customer experiences, announced that Jathwa, a Saudi ICT emerging company, has been appointed to market, sell and provide professional services for the range of CX and Contact Centre solutions developed by Altitude Software across the Kingdom of Saudi Arabia.
Jathwa is a Saudi ICT emerging company that was recently formed by merging four companies, namely E-Solutions House (ESH), Mobile Channels Company (MCC) and Care for Clients (C4C).
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‘’Jathwa is committed to helping KSA’s most influential companies reimagine their customer experiences to reflect the needs of a new age driven by a connected and empowered customer," stated Salem Alenzi, Jathwa President. "Working with a world-class customer experience specialist like Altitude enables us to accelerate digital transformation for clients through integrated services and solutions that build a unified, omnichannel view of the customer and put their experiences at the heart of the company."
"Key organizations in MENA are realizing great value from contact centers in terms of revenue generation, cost savings and customer service differentiation. In this respect, the Saudi Custome Experience & contact centre market continues to be a major focus for Altitude Software,’’ commented Riadh Boukhris, Altitude Software MENA President. "With an impressive track record in the telecommunications market segment and a strong presence in the financial services sector, Jathwa is an excellent fit for Altitude’s partner program and represents an important delivery channel that is in line with our solutions strategy in Saudi Arabia."
#contactcenterworld, @AltitudeSoft, @jathwatec
Posted by Veronica Silva Cusi, news correspondent
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Thursday, November 9, 2017
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