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News : Altitude Software Announces Real Time Analytics Solution
Lisbon, Portugal, March 6th, 2014 -- Altitude Software, a provider in unified customer interaction solutions, announces the availability of new performance management features in Altitude uCI 8™, the latest major release of the customer interaction management suite.
Altitude uCI 8 enables decision-makers to go beyond standard operations management, access a wealth of real time information, and combine operational and business monitoring to build customized business dashboards. The information is now available in real time in management applications and agent desktops, enabling informed decisions that improve customer experience, business results and operational performance.
"Customer service executives understand the importance of having the ability to analyze relevant real time operational and business metrics to improve processes, increase productivity and maximize customer engagement" states Alfredo Redondo, CEO of Altitude Software. "Altitude uCI enables decision-makers to go beyond standard business and performance analysis. It is now possible to define and measure, in real-time, business-relevant KPI’s at all levels, aligning the metrics with the customer experience strategy and goals".
"Altitude uCI 8 provides a management dashboard based on customized business KPI’s" states Alfredo Redondo. "Customer service, marketing and sales decision makers can use real-time analytics to measure, evaluate and react in order to improve operational performance, campaign results and customer experience".
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Monday, March 10, 2014