News : Altitude Software Announces the Appointment of Raquel Serradilla
Lisbon, Portugal, October 14th; 2013 – Altitude Software, a provider in unified customer interaction solutions, announces it has appointed Raquel Serradilla as Vice President for Southern Europe.
Raquel Serradilla’s mission will be to drive the continued growth of Altitude Software in the Portuguese, Spanish, Italian, Greek and Turkish markets and to support the continued market expansion for next generation customer interaction solutions that maximize business results in the contact center.
Raquel Serradilla has extensive business development and international management experience in the IT sector. As a Vice President of the AEERC (Spanish Association for the Customer Relationship Experts), regular speaker at events and tutor of the Contact Center Management Master Course at ICEMD-ESIC, she has contributed to the growth and evolution of the Contact Center industry in Spain.
"The balance of customer power has shifted dramatically with technology. Companies and organizations need to adapt swiftly in order to stay competitive" said Mrs Serradilla. "We have a great track record in helping companies in Southern Europe respond to critical shifts in customer behavior, while at the same time improving their business. There are great opportunities for the companies that know how to use technology to address the core issues at the heart of a successful contact center operation".
"Altitude Software is reinforcing its ability to deliver outstanding business results in contact centers, with agile, next generation software solutions", stated Mr. Alfredo Redondo, Altitude Software CEO "I am confident in Raquel’s ability to lead our business in Southern Europe. Her extensive experience in the industry and proven history of success in the european markets will drive Altitude in its aggressive market expansion plans in a very dynamic industry".
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Thursday, October 17, 2013