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News : Altitude Software Completes a Decade in Gartner’s Magic Quadrant
Lisbon, Portugal, June, 2014 -- Altitude Software, a provider in unified customer interaction solutions, announces it has been included by Gartner, Inc. in the "2014 Magic Quadrant for Contact Center Infrastructure". This is the 10th consecutive year Altitude Software has been included in the report.
In the report, Gartner states "To appear in this Magic Quadrant, vendors had to show all the following capabilities: Market share among the top performers in at least one geographic region (see "Market Share: Contact Centers, Worldwide, 2013") or, failing that, sufficient differentiation to obtain market presence; Sufficient sales and operational presence to support their market objectives; Demonstrable solutions in most contact center infrastructure portfolio areas defined earlier. At a minimum, offerings must include multimedia contact routing and prioritization, IVR or voice portal capability, and CRM integration tools; Evidence of an ability to generate significant interest from leading client segments."
Gartner evaluation based on completeness of vision and ability to execute
"We believe that our decade-long participation in the report is a reflection of our long term commitment to innovation and to serve customer-centric companies in markets worldwide", stated David Romero, Chief Marketing Officer at Altitude Software. "We have been consistent in delivering solutions that unify all interaction channels and customer related processes. We offer a unified view of the customer and the unified management of operation and business KPIs, enabling true customer engagement". The report evaluates contact center vendors on completeness of vision and ability to execute. Altitude Software was positioned in the "Niche Player" quadrant.
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Wednesday, July 2, 2014