News : Altitude Software Delivers Intelligent Customer Engagement
Lisbon, Portugal, November 20th, 2014 -- Altitude Software, a provider in unified customer interaction solutions, announces the availability of new campaign optimization features in Altitude uCI 8, the latest release of the customer interaction management suite.
Altitude uCI 8 helps contact centers manage and apply business intelligence "on the fly" in outbound services. Campaign creation, replication and management are fast and intuitive. Contact center decision makers benefit from advanced functionality to analyze real time data, change segmentation and accelerate campaign returns. New management algorithms evaluate resources, tasks, skills and compliance to deliver the best business results, while using powerful predictive, power and preview dialing solutions.
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Thursday, November 20, 2014