News : Renaissance Credit Implements Altitude Software
Brussels, Belgium, Jan 22, 2014 -- Altitude Software, a provider in unified customer interaction solutions, announces that Renaissance Credit implemented the Altitude uCI solution and reported increased productivity and improved ability to rapidly introduce new banking services in its contact center.
Renaissance Capital Bank operates on the Ukrainian retail market under the Renaissance Credit brand. The bank is 100% owned by System Capital Management, Ukraine's financial and industrial group. Renaissance offers a wide range of banking services, including deposits, consumer loans and credit cards.
The implementation of the Altitude uCI solution was key to enable the rapid introduction of contact center support for new banking services thanks to new scripting options. Renaissance Credit also reported improved agent productivity due to scripting, intelligent routing of inbound interactions and predictive dialing, and an improved view on contact center's operation with built-in and customized reports, among other business benefits.
"Thanks to Altitude's scripting tools, the contact center is able to support the fast launch of new banking services, while the skills-based routing allows a better allocation of the agents", explains Mike Sergienko, at Renaissance Credit. "Our agents are more productive, new recruits are trained and up to speed much faster and supervisors benefit from an improved view on the contact center's activity with built-in and customized reports".
Posted by Veronica Silva Cusi, news correspondent
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Thursday, January 23, 2014