News : Altitude Software Enhances its Xperience Suite with eGain AI and Knowledge
Sunnyvale, CA and Newbury, UK October 11, 2018 -- eGain (NASDAQ: EGAN), the AI-powered customer engagement platform provider, announced that Altitude Software will embed eGain AI and Knowledge Management into its Xperience Suite.
According to a survey conducted by Forrester Consulting on behalf of eGain, poor access to relevant knowledge among contact center agents is the #1 driver of bad customer service.
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Altitude Software, a provider of customer interaction solutions, will deliver seamless integration with eGain AI and Knowledge to offer process guidance and personalized answers for agents on their omnichannel platform.
"Guiding customer interactions with AI and knowledge transforms agent experience and boosts operational productivity," said Alfredo Redondo, CEO of Altitude Software. "eGain best-in-class capabilities complement our modular platform to deliver easy-to-consume innovation."
"eGain’s deep AI and knowledge capability will be served in a contextual, personalized and seamless manner to empower agents on the Altitude platform," said Ashu Roy, eGain CEO. "Altitude’s blue-chip clients will find this seamless solution very compelling."
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About eGain Corporation:
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Saturday, October 13, 2018
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