News : Altitude Software Receives Latin American Market Leadership Award
Sao Paulo; Brazil; February, 2015 -- Altitude Software, a provider in unified customer interaction solutions, announces it has received the "2014 Latin American Market Leadership – Outbound Contact Center Systems Industry" Award from Frost & Sullivan.
"Altitude Software achieved a 27,9% share in the outbound contact center solutions market in Latin America in 2013" stated José Roberto Mavignier, Frost & Sullivan’s ICT Industry Director LATAM. "Altitude Software has also maintained its outbound market share leadership in 2014, showing an outstanding performance in terms of executing pioneering best practices and deliver great service experience. Through important product innovations in its latest Altitude uCI 8 solution, the company was able to provide impeccable solutions for its customers, and also make sure that they benefitted maximally from them".
"We are honoured to be recognized as a market leader, not only because of our business growth, but because our applications help contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations" stated Frederico Dias, Altitude Software President for Latin America. "In a challenging economic environment, companies and organizations come to value our solutions even more as they provide real flexibility, great performance and fast ROI. Our dialing solutions were the first to market in the early 1990’s, and have been innovation and performance leaders in the market ever since"
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in terms of growth strategy and implementation. The award recognizes a high degree of innovation with products and technologies and the resulting leadership in terms of customer value and market penetration.
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Monday, February 23, 2015